Mosaic Home Interiors Design Consultation

Design Process
At Mosaic, we strive to service all clients. Whether you are coming in for the first time or have worked with us in the past, please know that the Design Process truly starts with the client having an initial consultation with one of our Sales Consultants. This preliminary conversation is critical to enable our team to gather all the information they need to best help you with your project. You may be surprised when the consultant asks questions that you haven’t given much thought to previously.

If you aren’t quite ready to start the Design Process, you are always welcome to take your time and browse our Showroom to gather ideas. We have hundreds of displays and installations that are sure to inspire and get those creative juices flowing. When you are ready to sit down with a consultant, check back in with us, and we will do our best to accommodate you or schedule a follow up appointment.

Appointments are Recommended
To provide you with the best possible experience, we strongly encourage scheduling an appointment with one of our professionally trained Design Consultants. Our consultants are knowledgeable in both design and construction, working alongside your contractor or trade professional to ensure your project exceeds expectations.

Our Design Centers feature a wide array of inspiring installations. To take full advantage of expert guidance during your selection process, we offer complimentary consultations. To schedule, simply contact our Concierge team via web inquiry, email, or phone, and let them know you're interested in a design consultation. We’ll confirm your initial consultation and in-person appointment promptly.

Project Management Checklist:
To help streamline your design process, consider the following steps before your consultation:

• Confirm your contractor or trade professional (if you’re not handling installation yourself).
• Determine your project timeline and expected completion date.
• Establish a budget and key priorities—our consultants can help balance options to align with your goals.
• Finalize any structural changes before your appointment.
• Gather inspiration from sources like Houzz and Pinterest. Creating an idea book can be invaluable in communicating your vision to your consultant. Sending these images ahead of time is especially helpful.
• Schedule your initial consultation to officially begin the design process.
• Email relevant materials (house plans, inspiration images, area measurements) before your appointment, so your Design Consultant can prepare efficiently.
• Review and finalize your selections. Once you and your consultant have developed a plan, a formal selection sheet will be created outlining your product choices and installation details. Please review carefully, as many manufacturers have strict return policies. Special order products may not be eligible for returns.

When applicable, your Design Consultant will also discuss product care, maintenance, compliance standards (such as CARB certification), and warranties—ensuring your selections remain a lasting investment.

Once your selections are approved, you’ll receive a copy for your records. Layouts will be kept on file at Mosaic and provided at the time of purchase. Our design team is happy to share this information with your contractor or builder. However, since we do not provide installation, it is your contractor’s responsibility to verify measurements and quantities for order accuracy.

Important Notes:

• Samples are available upon request—please inquire with your Sales Representative for details.
• While we can provide guidance on estimating tile quantities, we do not visit job sites. If you are purchasing materials yourself, your tile contractor is responsible for determining the precise amount needed.
• Returns must be made within 30 days. The following items are non-returnable:
  • Natural stone
  • Glass
  • Special order items
  • Sale items
  • Shade-controlled material (unless returning two or more cartons of the same item)
• A 20% restocking fee applies to all eligible returns.
• A $35.00 fee applies to all returned checks.

Mosaic Tile Company proudly accepts Visa, MasterCard, Discover and American Express.

At Mosaic Home Interiors, our goal is to make your design experience seamless and enjoyable. We look forward to helping you bring your vision to life!