Privacy Policy

Effective Date: 2025-01-01
Last Updated: 2025-07-22

Welcome to www.mosaictileco.com (the “Website”), owned and operated by Mosaic Home Interiors (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our Website.

1. Information We Collect

We may collect the following types of personal information:

a. Personal Identifiers

• Name
• Email address
• Phone number
• Mailing address and shipping address
• Billing address

b. Automatically Collected Information

• IP address
• Browser type
• Device type
• Pages visited and usage data via cookies and analytics tools

2. How We Use Your Information

We use the collected information for various purposes, including:

• Processing Orders: To fulfill purchases and deliver products to your shipping address.
• Customer Support: To respond to inquiries, complaints, or support requests using your phone number or address.
• Marketing Communications: To send newsletters, promotions, and offers if you have opted in.
• Order Notifications: To provide updates on your order status via phone or email.
• Internal Improvements: To analyze trends and improve the usability and performance of our Website.

3. Sharing of Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Shipping companies, payment processors, and customer service platforms that require your phone number or address to complete services.
• Legal Obligations: When required by law or to comply with a legal process.
• Business Transfers: In the event of a merger, acquisition, or asset sale, customer information may be transferred.

4. Use of Phone and Address Information

Your phone number and address are used exclusively for the following:

• Shipping and delivery coordination
• Customer service and order-related questions
• Fraud prevention and identity verification
• Marketing communications (only if consent is given)

We implement appropriate safeguards to prevent misuse or unauthorized access to this sensitive information.

5. Your Privacy Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Request correction or deletion
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us at webmaster@mosaictileco.com.

6. Data Security

We use industry-standard encryption and access control measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

7. Retention of Information

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Children’s Privacy

Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: