Customer Testimonials
We'd love to hear from you. To submit your experience with Mosaic Tile Company, click here.
February 2015
Denise at the customer service line has saved my hide!!! Researching online for a discontinued tile, I came across your website and called to see if you had the tile. Although I live in Missouri, she helped me find the tile in stock at Crossville and got me connected to some one who could help me in my own state. How I wish you had a Mosaic Tile in Missouri! Incredible customer service always wins my business over! Let me know if you ever open here, and all of our contracting customers and designers will be referred to you right away. Thank you, Denise.
Caroline J.
Online Customer
July 2014
During the planning and construction phase for our new home, Kelly provided expert design guidance and advice. Kelly worked tirelessly to get the exact design we were looking for and helped us stay as close to our budget as possible. Kelly also made sure the quantities and delivery schedules were suitable to the construction schedule.
Dawn S.
Richmond, VA
July 2014
Janelle took me under her wing and gently guided me through the daunting process of choosing tile for my upcoming bath remodel. She then sent the drawings & prices to the contractors bidding on the job. I can hardly wait to see the final result and I will return when I'm ready to remodel my kitchen. Thanks, Janelle, for a great experience!!
Sue T.
Lorton, VA
June 2014
Kelly has been my go to for tile for 2 years now. It is nice to know that as a professional designer I can confidently delegate tile design and selections to her. Megan is just all well versed in tile lingo. It is amazing that I have two at Mosaic I can count on.
Kathy C.
Richmond, VA
May 2014
We are just in the process of ordering our tile. With that said, I can only comment on the staff and designers... they are outstanding, easily accessible, friendly and very accommodating. The choices at Mosaic are amazing. We have gone to several other tile stores and they just didn't measure up to Mosaic..We are working with Laura, and did have help from another designer (came in without an appt.) on one occasion. She was very helpful as well. Laurie at the front desk greets you with a warm smile and friendly hello. Nothing but positive experiences when we visit.
Joe & Diane B.
Chantilly, VA
April 2014
I have never received such fantastic customer service. Mr. Leonard was knowledgeable, patient, and always available. He struck a balance between giving advice for the best products while letting me choose what I wanted to do. Once I arrived at Mosaic Tile, I stopped visiting other tile locations because I felt so taken care of at Mosaic. I would recommend Mosaic to anyone.
Sarah H.
Raleigh, NC
April 2014
I have had the pleasure of working with Kelly for a couple of years and always leave feeling I have gotten the best possible service and advice. She is very detailed and never tries to rush you into making decisions. She takes time to listen to your thoughts and ideas and then helps you pull everything together. I am enjoying the results of her help and look forward to more projects together.
Kathy F.
Richmond, VA
March 2014
I picked out the Grigio tile as an option for my bathroom. I called to ask the price and got Denise in the service center. She was sooo helpful. I wasn't sure about the tile, what to get etc and she said I had her favorite tile and she had done her own bathroom in it. I am sure now! Nice conversation and thank you Denise!
Carolyn P.
Rockville, MD
February 2014
Great experience at Mosaic Tile. Alicia was super in listening to what we wanted and pulling together tile to match our color scheme and stay within our budget. Jason and Adam were very patient with all of our visits to the Order Desk and answering multiple questions. Kelly at the Design Center Front Desk was also super helpful and incredibly welcoming. Definitely use Mosaic for your tile needs.
Lisa R.
Virginia Beach, VA
February 2014
Working with Mosaic Tile was a great experience. The staff was so helpful, encouraged us to take tiles home, and made us feel no pressure about purchase. The tile was delivered even sooner than we had expected, in perfect condition.

We visited four tile stores in the area and found Mosaic to have the best inventory of colorful and unusual tiles, displayed in a way that you could easily find what you had in mind. We worked primarily with Kelly, a designer, and Aaron, warehouse manager, and they were both knowledgeable, helpful, and friendly. All others we interacted with on occasion were also. We had one of their recommended installers do the tile installation and again, could not have been more pleased. Excellent workmanship, reliability, and a pleasure to work with.
Betsy C.
Midlothian, VA
February 2014
Hello, I just wanted to send a quick note about my husband and my experiences with Janelle at Mosaic Tile in Lorton VA.

We just finished working with her on our 3rd bathroom over the last couple of years. It's so refreshing in this business of home construction/renovation to work with people who are competent! So often people are less than knowledgeable about the craft (and it is a craft) or they just want the money or the sale. It's not that way at Mosaic Tile. You get the feeling that they care and doubled with the expertise it's really the only place I will go any more.

All the salespeople we have had some experience with but we love working with Janelle. I sound like a pat commercial but it's the truth. Thank you very much. We love your store!!
Cynthia P.
Lorton, VA
January 2014
Selecting the tiles for our kitchen and wine bar backsplashes was a fun and stress-less experience! The Mosaic showroom offers a huge array of samples, and Kelly's expertise helped us create exactly what we were envisioning!
Julie M.
Richmond, VA
October 2013
Thanks to Denise, I found the particular tile I had been searching for, to no avail. She was able to get me exactly what I wanted when no one else at several tile stores was able to do. My despair was building over the need for this particular tile. She was helpful, courteous, and filled my hope of ever finding this particular tile. I would recommend her and this company for any tile needs you might have.
Marion G.
Online Customer
October 2013
We had have a wonderful experience with Mr. Jason Brunetti, Branch Manager while searching for tile to purchase in a home remodeling project. We visited 4 or 5 other shops from Frederick to Baltimore. None had a better showroom, better stone and tile selection, or more knowledgeable staff. We were given a low-key sales approach, opinions when requested, and they helped teach us about stone and tile. Jason is a thorough professional with a very pleasant, effervescent personality and is the exact opposite of a pushy aggressive used-car salesman.

We ended up purchasing the stone we needed as well as the grout and will use Mosaic Tile for our next job. we recommend them highly.
Van M.
Rockville, MD
September 2013
The two design consultants, Kelly Webb and Megan Pluim, did a great job with helping us choose the options and final selection of our backsplash and its design. They were always helpful (we made several trips) and very knowledgeable in the selection and design options that would go well with our kitchen remodel. They made very helpful suggestions in the considerations for our design as our kitchen was of a medium size. They also helped with the tile section of the tile color for the backsplash based on the pictures of our cabinetry and granite counter tops. Most importantly they were very courteous and professional in relaying the reasons why some of our ideas were likely not very good ones. We are very grateful they were so straightforward with us as we, for sure, do not have the skills and experience which they possess. We can't thank them enough for the excellent job them did and would recommend Mosaic very highly.
Larry W.
Richmond, VA
August 2013
Tasmyn Childress promised us a superb design and went above and beyond in delivering a unique and fantastic backsplash that went beyond anything we could have imagined. She was so confident and extremely professional, we knew it would be good. However, when we walked into our newly renovated kitchen to see the backsplash... it is a masterpiece!! We can't wait to show it off to family and friends. If you NEED a very talented Design Consultant that will make you proud... call, e-mail, or run to see Tasmyn Childress. You'll be GLAD you did. Thanks a million Tasmyn!!
Tom B.
Alexandria, VA
August 2013
Denise was an absolute pleasure to speak to on the phone. She had a bubbly, friendly energy, yet is totally professional and will do her utmost to help a customer. She is a true example of customer service
Romi E.
Online Customer
August 2013
All of your staff is incredibly helpful. As a 5 star contractor with NTCA, our clients have extremely high expectations of us and the products we use. Whether I have to pick up setting materials or palettes of tile, the staff is incredibly helpful. From grout, drains, trim, mortar, and thresholds... to every type of tile around, Mosaic Tile is always available to service our needs. No matter the size or nature of the job, I have received top notch service at Mosaic Tile. I have even had Jason your manager out to job sites when needed. We are very satisfied with the attention and concern all our jobs are given. Thank You!
Gianna V.
Rockville, MD
August 2013
Denise was great helping me in trying to find a few more of the tiles that I ordered 8 years ago. She was quick in her responses to me. She found out that the tiles were discontinued but she was able to find tiles that were almost exact match to the ones I already have. Kudos to Denise!
Ali S.
Fairfax, VA
July 2013
Renovating our kitchen was a huge project. We were only going to paint and get new appliances, but that morphed into gutting the old and building the new. Picking out the backsplash seemed daunting until we met Janelle. She was so knowledgeable and so willing to listen to our "vision" for our new kitchen. She helped us pick the perfect tile, and I do mean perfect!! We followed Janelle's advice and our new kitchen is beautiful! Thank you, Janelle!
Judy N.
Lorton, VA
July 2013
I contacted Mosaic Tile Company online through the website requesting samples. I immediately got a response from Denise Wencis! She was extremely responsive, patient, informative and so courteous!

Thank you!!
Brooke S.
Online Customer
July 2013
We can't begin to express how very much we appreciate all Kelly Webb's help and genuine interest in finding the perfect tile for the backsplash in our kitchen for our new home. I had searched through many magazines, web sites, and other resources, but was unable to find that perfect tile to go with our honed cararra counter tops. Kelly was amazing and understood exactly what I was looking for and took the time and interest to go the extra mile to find it. Kelly even suggested ordering several sample pieces to insure the tile was exactly what we needed and suggested both installation and resources to accomplish the job, including dry stacking the tile.

I also want to recognize and thank Jason and Jon Dodson of Dodson's Tile Worx who did a fantastic job of installing the tile, utilizing the dry stacking technique, which produced a superior job on time and as quoted, and it's Beautiful! Kelly, Jason and Jon along with the entire team at Mosaic were friendly, professional and great to work with throughout this process. We would, and will, unconditionally recommend this team of professionals to anyone who need this service.

Thank You so Much
Emily and Bill K.
Richmond, VA
June 2013
I just wanted to write a note to commend Kat for her assistance and guidance on my 2 bathroom projects. I am a novice and knew nothing about where to start or what to do. I explained my needs to Kat and she patiently assisted me through the process, keeping in mind my budget and desires. She provided options and suggestions throughout the project. Not only was she knowledgeable and helpful, but she was kind. As a former HR Manager, she is the kind of employee you want to clone.

Thank you Kat. You were exceptional to work with and I am delighted with how my bathrooms turned out. If I ever do another project, I'll be back to work with you!
Gloria J.
Virginia Beach, VA
June 2013
I work for a design/remodel firm in Newport News...we have been working with you all for several years now and I just want to tell you all how much we LOVE the sample program. It makes my job as a designer a lot easier and the clients get so excited to have samples show up on their front porch. Keep it up!!
Jessica A.
Virginia Beach, VA
May 2013
10/10. None better. I am a miserably pedantic client. I found everything I wanted and dreamed of and after 3 years am still thrilled with the product from Mosaic, but mostly with the EXCELLENT service from Lorraine and the whole team at Mosaic. Don't bother going anywhere else, this store truly has it all. Excellent product, extraordinary service.
JEG
Lorton, VA
April 2013
I wanted to take a moment to highlight what an outstanding job Brittany has done regarding our home remodeling project. We are doing 3 bathrooms and our kitchen and have little experience in selecting tile. Brittany has been awesome to work with, giving us multiple options and themes without making the process overwhelming. Neither my wife or I are very good at designing or picking styles/colors but Brittany has made this process easy and she has been extremely patient as we have changed our minds several times.

She has balanced our style needs with our budget constraints to result in beautiful final projects.

Her professionalism and expertise is very much appreciated.

Please pass along our thanks and we will certainly recommend her and Mosaic Tile to our friends.
Keith and Janice O.
Raleigh, NC
April 2013
Remodeling two bathrooms is an overwhelming and daunting experience! Alicia Stone made it painless. Her professionalism, follow-up, recommendations, and kind demeanor made the experience easy and fun. We commend Alicia for her invaluable assistance. She is a wonderful representative of Mosaic Tile!
Thom and Debbie R.
Virginia Beach, VA
April 2013
I want to let you know how happy we have been with Brittany Harris. She has been a delight to work with. Her patience and knowledge made what could have been a difficult time quite pleasant. Brittany allowed plenty of time for our appointments, never rushed us and gave us all of her attention. When we first met with Brittany, she asked for our thoughts and then gave us her suggestions. She kept our opinions and desires in mind at all times, but was not afraid to make a suggestion to show us other options. Her suggestion for our backsplash was fantastic. I do believe we will have the best looking backsplash in Heritage!

I worked with the public for 33 years and know as a manager, you probably hear when people are not satisfied. I wanted you to hear from a very satisfied customer and to tell you that you have a valued employee in Brittany Harris.
Diane M.
Raleigh, NC
March 2103
Dear Amy,

Thank you very much for helping us with tile design. It was a great pleasure to deal with you. The treatment we got from you and other staff was like take off from Earth in terms of professionalism, courtesy, manners, etc., compared to other contractors, service providers and nearby tile shops we dealt with for several months to repair our house damaged by a tree
Edward M.
Rockville, MD
March 2013
I wanted to take a moment and commend one of your Design Consultants that helped my wife, Shelbie, and me with our personal home. We had the pleasure of working with Cameron Thompson to design our new single family home that we are building in Leesburg. While I have been in production building my whole career, building a custom home for my family presents a new sense of anxiety especially when the options are endless. Shelbie and I wanted to make choices that we like, but also wanted to ensure that we were selecting materials and colors that were appropriate for the scale and design of the home. We met with Cameron on several occasions. As with all great sales people, Cameron did a good job of listening to our needs. Once she understood what we were looking for (or in some cases helped us figure out what we were looking for) she provided the right balance of information, direction, and opinion when asked. She never made us feel pushed, rushed, or pressured regarding any of our selections or our time at the design center. In addition, her creativity and understanding of interior design were impressive and critical to the ultimate design of our home.

At my previous company, I managed a very large sales team that had a wide range of strengths and development needs. With my current company, the impact of the sales people on our success is significant given the smaller size of the company. My point is, I recognize top sales talent when I see it. I would have Cameron on my sales team any day regardless of what we were selling. In addition, I would send any of my customers to meet with her regarding their tile and stone selections at Bryton Homes.

Thank you for taking such great care of Shelbie and me and thank you for assigning Cameron to our account.
Worth and Shelbie J
Chantilly, VA
February 2013
Kelly helped me select stone and a pewter accent tile for my kitchen renovation project three years ago. Last year, I returned for her assistance with three bathrooms. Not only did she help with the selection of the products sold by Mosaic, she also offered advice with the cabinets, countertops, and paint colors. She graciously ordered samples for me to bring home and to tote around. She is great at listening to the client and providing suggestions. When I fell in love with a special (and relatively expensive) marble called "Belgium Truffle," she helped me realize that I could afford it in a smaller bathroom. She found a less expensive porcelain tile that looks great in my larger master bath. I have beautiful accent mosaics in two of the bathrooms. Kelly is great at suggesting grout types and colors. I do recommend making an appointment with a designer.

Sadly, I don't have any more tile home improvement projects, but I really miss Kelly at Mosaic Tile so I stopped in yesterday to purchase some stone cleaning products!

I highly recommend Mosaic Tile.
Lela M.
Richmond, VA
February 2013
We cannot tell you how excited we are about the service that we received from Alicia Stone and Jason Jones.

We recently remodeled our master bath and Alicia was superior with helping us with the selections for the tile in this remodel. The bathroom is absolutely beautiful - beyond what we had visualized. Words cannot express the gratitude we have for their service that they provided us.
Patrick M.
Virginia Beach, VA
February 2013
We have used products from Mosaic Tile to remodel two bathrooms and for our kitchen backsplash.

We are very pleased with the selections Mosaic Tile has to offer and Carey from their design team has been very helpful in determining the selections and combinations of tile that we have used.

We are also very pleased with Phillip at the service counter who was quick to respond to our requests for additional tile or products needed to complete the job. Products not in stock were available in two days.

We will continue to use Mosaic Tile for any future tile projects
Terry Q.
Virginia Beach, VA
January 2013
Denise was fabulous helping me find the product I was looking for. She followed up with me to assure that everything was moving in the right direction to get my order done. I was very impressed and would not hesitate to recommend the company and particularly Denise to anyone looking for tile.
Howard S.
Internet Customer
January 2013
My experience was great. What an amazing showroom and selection of tiles you had. The designers were very knowledgeable and had some great ideas and direction. I love the brushed marble subway tiles I ended up using for my backsplash.
Cathy D.
Chantilly, VA
January 2013
I was referred to your company through Direct Buy. When I called, Denise impressed me so much that she (not price) was the determining factor in buying the tile from your company. Hold on to her.
Peter D.
Chantilly, VA
January 2013
I am Interior Designer and this is an email from my client. I couldn't make the appointment that day...and as usual...it was Janelle to the rescue!

Jodie:

First please extend a big thank you to Janelle for her super preparation for our visit on Saturday.
She had a big table laid out for us with samples and color print outs of the tiles we had purchased. Her preps were very thorough.

After much discussion between ourselves and with great assistance from Liza, we selected the tile. Janelle had recommended two Ken Mason Tile (KMT) products for the bathroom walls. One had some red-orange tones over mostly a white tile to it and the other had more consistently creamy white tones. We selected the latter or creamy white.

We elected to go with Janelle's recommendation for the blue molding tile to go around the mosaic KMT tiles that we have already purchased. This molding sets off these tiles beautifully and its effect is especially stunning against the creamy white KMT wall tile we selected.

For the floor, Janelle had three or more choices. We selected the somewhat rustic, oaky, faux wood tile from Italy, and to have it installed diagonally. The KMT floor tile that we purchased for the floor focal point also looks stunning against this faux wood tile.

We took the KMT creamy white wall tile sample that we selected over to Larry Richards showroom to match it against the beige counter top in the Ronbow vanity collection. It worked very nicely and looks great. We do not want to use Ronbow's Carrera White as a vanity counter top because it will likely be too grey and will not work.

We are happy and pleased with our selections.

Liza wrote down all the pertinent information for ordering.

Again we can't thank everyone enough-you, Janelle, and Liza-for your great work and preparation.

Larry is anxious to get going..we are not..we want all the products id'ed before we start or sign a contract.

By the way you made a great call on selecting oiled bronze for the bathroom hardware..a great and inspired choice.

All the best,
Bruce and Eileen
Jodie O.
Lorton, VA
December 2012
Denise Wencis, thank you for exemplary service and for taking the initiative to suggest a where to purchase a Schluter strip as an alternative to a discontinued bullnose needed to complete tile repair work in my bathroom.
Elaine KJ
Internet Customer
November 2012
Denise was a great help in picking out the tile and grout. She also helped solve a grout problem yesterday when it turned out the grout we ordered was wrong. She worked with the installer to pick a perfect grout
Trevor H.
Rockville, MD
November 2012
Denise was a Godsend. I ran out of the tile Diana mid job and my tile store was giving me what I thought was the run-around. I contacted the company in Italy to find someone else who carried the same tile and I found Denise. Denise explained what was going on as well as the ordering procedure from Italy. In short, she put my mind at ease for someone who is not even a customer. Thank you Denise!
Victoria I.
Internet Customer
November 2012
Superbly designed showroom! Helpful knowledgeable staff! Superior service!
As a design build contractor... Brian and his awesome staff are my preferred choice for all my custom kitchen and bath room project needs!
Bill M.
Greensboro, NC
October 2012
This is a postscript to my message left several days ago, in which I gave high and highly deserved praise to Denise for her courtesy, helpfulness, and all-around good cheer. She was a pleasure to deal with. But she's better than that. Turns out the tile I needed, which showed on her computer database as being in stock, was not available after all (or at least not in the quantity I needed). I said I'd take a day or two to contemplate other options. But the very next day, Denise called back to say she'd been phoning around the country and had found a seller in California who had what I needed. This is indeed the case, and I've completed my order there. But this represents a level of customer service on the part of Denise and Mosaic Tile Co. that you just don't get elsewhere. Kudos to her and to Mosaic Tile. I'll remember this the next time I need similar material, or know anyone else who does.
Ernest H.
Internet Customer
October 2012
I really want to commend Alicia for her excellent customer service and skills in helping me select tile for TWO bathroom remodels in my home. She was so adept at helping me select the right materials. I am so pleased with the results. She is knowledgeable, proficient and so skilled - I would advise you to keep her at this facilty for a very long time.
Sue B.
Virginia Beach, VA
October 2012
I phoned this morning with a tile emergency that threatened to delay substantially a small (but kind of important to me) bathroom renovation. The not-so-easy-to-find tile was in stock -- and the process of ordering it was made easy and exceedingly pleasant by Denise Wencis, who was/is helpful, personable, professional and in every way a pleasure to deal with. I look forward to receipt of the tile, and I'm most grateful to Denise and to Mosaic Tile Co.
Ernest H.
Internet Customer
September 2012
Without a doubt Loraine, Jen, Jeff and Geoff represent Mosaic Tile. They have provided excellent customer service and are true professionals. They really make the difference in the lives of those they support. Thanks for the wonderful and kind service.
Dyanne B.
Lorton, VA
I was in a panic over some tile to finish a job that had a very tight deadline and the contrator had a lot of concealed damage in the original tile shipment. I was having trouble finding a Merola tile distributor that would help me expedite the process for a special tile and tight deadline. Denise went above and beyond to locate the item - contact Merola directly about availability and work with me. She was incredibly helpful and communicated with updates through the process.

EXCELLENT customer service - very rare to find in today's world. Thank you Denise!
Toomie F.
Internet Customer
September 2012
Just wanted you all to know what an AWESOME job that Kelly Webb did for us as a design consultant!

We walked into your store totally clueless and found the task of designing our new bathroom to be overwhelming. By stroke of luck, we met Kelly in your store and she showed us several options around the showroom and then offered us a consultation to focus on our project. Her expertise and knowledge were unmatched and her confident consulting approach made us comfortable with our decision process and equally glad that we chose Mosaic Tile for this endeavor.

We cannot praise her enough and how she helped us to our final selections. THANK YOU for having such a qualified expert!
Steve Z.
Richmond, VA
September 2012
Thank you so much for your excellent customer service! I live in Chicago and needed a specific Italian tile that you show on your Website. I couldn't find it anywhere, and resorted to a Google Search. Not only did you have it, but you were able to price it, and ship it to me the same day. I was able to see a good quality photo on your website to make sure it was exactly what I was looking for. You saved my shower project, and I really appreciate your excellent service Denise!
Rose D.
Internet Customer
September 2012
Janelle has been absolutely magnificent and PATIENT with us. Her design expertise is truly wonderful and she assisted us with selecting the combination of tile that will make our master bathroom warm and elegant. Can't say enough good things about Janelle and our experience with Mosaic Tile. We will be using Janelle to design the tile work in our guest bathroom also. She is a gem.
Judith S.
Lorton, VA
September 2012
I came in today with 2 clients and worked with Amy Kelly. She was absolutely great-professional, smart, incredibly pleasant, quick and thorough -- really, it could not have been a better experience.
Donna F.
Fairfax, VA
August 2012
My shower is leaking and I was uncertain if we could find the tile or would have to entirely redo my large tile master bathroom, tub and shower due to not finding a match to the tile. A match was found and was available at the discount center. I really appreciate all Denise's help!
Jill C.
Internet Customer
August 2012
The staff is always pleasant and knowledgeable. Jen is always on the ball, warm and friendly, and ready to help.

I like having a one stop shop for tile and related products and the turnaround is usually quick.

The showroom girls are quite good at design and all the customers I have sent there are happy with the finished results. Mosaic is the first place I shop with my estimates and quotes. Couldn't be more pleased!
Aaron E.
Woodbridge, VA
August 2012
I just love, love, love, Mosaic Tile Company. Not only was the price the best over other competitors in the area, but the customer service was stellar.

For example I ran out of grout at the end of our kitchen job. I called and they said they thought they had a match from an already opened bag. When I went down to buy it they did not charge me. This went beyond my expectations for amazing customer service. I would recommend them to anyone.

Thanks a lot guys. Our kitchen tile looks amazing. If I could upload a pic I would.
Therese N.
Spotsylvania, VA
August 2012
Geoff was incredibley helpful when he went above and beyond the call of duty to find me the perfect tile color for my client's master bathroom.
PJ S.
Lorton, VA
August 2012
Excellent customer service!! I have been searching for Eco Ceramica Maestri tile in our area in order to have enough to complete our remodel. Denise could not have been more helpful with verifying the specific tile I was interested in. When we discovered that it has been discontinued, she even went "the extra mile" to contact the company in Italy in order to help me find the tile through another company.
Gary D.
Internet Customer
July 2012
We are just beginning a kitchen remodel. Our contractor sent us to Mosaic Tile to choose our backsplash, and I was overwhelmed by all the choices. Alex did an amazing job of interpreting my jumbled ideas and helping us find exactly what I had pictured in my head, but couldn't articulate!

Thanks so much. I can't wait to get everything installed!
Heather A.
Greensboro, NC
July 2012
After dealing with a local tile shop (who forgot my request for 2 weeks), I called Mosaic Tile Co. and in no time my questions were answered and a sample tile is on the way. Denise was extremely helpful, gave sensible advise and was very pleasant and professional throughout our phone conversation. Thank you for helping take the worry out of a home remodel!
Paula A.
Internet Customer
June 2012
I just want to thank Janelle for her design expertise and also for guiding me to 2 possible contractors. In the middle of my bath remodel, I had to finally admit that my former contractor did not have the experience to work with the Croco tile and I would need to bring in someone else. Seeing my anxiety, Janelle remained positive as she provided options of how I could proceed. She alleviated my fears and provided additional design suggestions.

I WILL be using her for my second bath remodel after I'm done with my master bathroom.

Thank you!
Jeanne D.
Lorton, VA
June 2012
Overall great experiences with the Lorton, VA Mosaic Tile Design Center. The designers are more than helpful in creating something unique and attractive for that special look. I was especially pleased with designers Liza and Lorraine who both had a special patience for a customer with zero tile knowledge but had an idea.

The back counter fellows, Jeff, and others are also extremely helpful and courteous. Bravo!
Kathleen H.
Lorton, VA
June 2012
I was very nervous about ordering tile online but Denise helped every step of the way.

After receiving samples of the most beautiful multi slate 4x4s, I put in my order in. The slate arrived with in 4 days! The color range of this slate is so varied, and very rich looking. The price range was also best I've found around. I must add Denise helped with design advice as well. She is very patient and pleasant and responded so quickly to all my questions. I will be calling again when we remodel our master bath.
JoAnn C.
Internet Customer
June 2012
This was my first bathroom remodel. Shopping for tile at Home Depot and Lowe's was very confusing and left me discouraged. I was referred to Mosiac Tile and it was like walking into a candy store!! I was greeted and offered assistance as I walked through the door. I looked around in amazement at all the possibilities. After trying samples which were readily available to take home, I sat down with Janelle to plan out the bathroom. I gave her the color scheme and my dream ideas and put the rest in her hands.

I now have a bathroom that my daughters are in love with as they feel like they are looking through stained glass windows in the shower while pretending to be in Rome. Janelle was able to take their artistic personalities into account as she designed the tiles. Amazing job. Love it. Can't wait to do the Master Bath!
Christina B.
Lorton, VA
May 2012
I love working with the Mosaic tile team. They are great with my customers I bring in. They have great ideas and know the product! Denise has been fantastic in calling to verify any questions on the orders.

I have never any problems with the product coming when expected! Thanks!
Mary Jo L.
Lorton, VA
May 2012
What a wonderful and helpful staff to help choose and design anything you want.
David G.
Owings Mills, MD
May 2012
I can't say enough about the incredible service I received from Cameron at the Chantilly showroom. I needed tile, quickly, for a client. I visited the showroom of one of Mosaic's competitors, and walked out because of the nonexistent service. With only 15 minutes left in my schedule, I drove to Mosaic. Cameron greeted me when I arrived, we picked out samples, she checked them out for me, and recorded my selections in the computer. All of this done within my short window of time!

Over the next few days Cameron continued to help me and I also opened a contractor account with Mosaic. Your service is phenomenal as is your selection!

Thank you, and thank you Cameron!
Laura R.
Chantilly, VA
April 2012
Amy,

Thanks so much for the help you gave me when I came in to select our tile for our job with OHI design. It was pretty over-whelming to make the decisions but you were wonderfully helpful! Everything is in now and I LOVE IT!

It meant a lot to me that you went the extra mile to take a photo of our selections and email it to me because I had forgotten my camera that day.

Thanks again!
Kirsten C.
Farifax, VA
March 2012
As you know we've been sending our clients to you for over a decade now and it's because of the consistent high marks we hear from our clients who brag about their experience at your beautiful showroom. In addition to being a valued member of our Design/Build team and helping our clients in their tile selections we also appreciate all the little things you do to help make our projects run smoothly like the timely delivery of materials and even the return of extra material to help our clients stay on budget. I couldn't imagine tackling our projects without the expertise and experience of Mosaic Tile. Thanks again for all your help and I look forward to many more successful years of collaboration.
Craig R.
Virginia Beach, VA
March 2012
Ann at Mosaic in Greensboro, NC is amazing. She is so very helpful and energetic!!!! You can tell she loves what she does and will go to all lengths to assist a customer. Gray also had the occasion to assist me last week. He searched hard to find the sample that I wanted (in Ann's absence). Just want to say thanks to all at Mosaic. I started looking for tile one year ago and came to Mosaic and within two visits I had the tile that is perfect for my bathroom remodel!!!! Thanks to All
Pat S.
Greensboro, NC
March 2012
Just wanted to drop a note to say that the employees of Mosaic Tile Co. are fantastic! Our Sales Rep Mike McGarrity, the employees at the Owings Mills Location, Laura, Alan & the rest of the crew, Denise & Patty who place our orders...All exemplify superior customer service! In this day and age where customer service has become a series of endless transfers and automated systems, they are truly appreciated! Thanks guys for being the best!!!!!
Debbie W.
Owings Mills, MD
March 2012
I would like to take a minute to mention what wonderful customer service I always receive from Mosaic Tile. I deal with Denise, Ty, and Patty on a regular basis and they all make my job so much easier! I always get quick responses from all of them and appreciate everything they do!
Anne P.
March 2012
I work for Quality Carpet One in Manassas, VA and I order a majority of tile orders for the company, my experience with Mosaic Tile is always the best and I have come to know that they are very organized and efficient, I would definitely go to Mosaic Tile for all my tile needs. They are the best!!!
Carrie L.
Lorton, VA
February 2012
I want to say thank you one more time to Laura Prendergast for the assistance she gave me when I was looking for kitchen tile. I had a challenge in trying to match up the counter tops and cabinets, and her advice was perfect. She is the ultimate professional, knows all aspects of the business, and is a pleasure to work with. I recommend her any chance I get, and I know my neighbors have talked to her and been equally impressed.

I'm glad you hire people like Laura who are so good at knowing the business as well as working with people. It's a winning combination!
Barb D.
Owings Mills, MD
January 2012
I found Mosaic Tile on Angie's List as a vendor for floor tiles and then before I had a chance to visit their showroom, a contractor recommended them to me as well. Their Rockville showroom has convenient hours, e.g. open early (7:30 a.m.) and stay open later (7 pm) so I was able to make an appointment to get suggestions for kitchen floor tiles before going to work.

I met with Hiva who was fantastic! The tiles are arranged in their showroom by color, unlike several other tile places we visited that had what seemed like a random arrangement (probably by brand). I brought in a sample door of a kitchen cabinet we recently bought and some pictures of "looks" my husband and I liked. Hiva and I spent time picking out a bunch of different samples and comparing them with the cabinet door and she provided a lot of advice and recommendations on what looked good (or not). Other salespeople at shops we visited were very neutral and weren't very helpful so I really appreciated Hiva's feedback, and she was fun to talk to and got me a lot more excited about my renovation project.

When we narrowed the options down to three different products, Hiva let me sign out samples so I could show them to my husband and use them to help pick out other materials. Hiva was also accessible via email when I had follow up questions. My husband and I returned to the showroom another time to pick out backsplash tiles and the other woman we spoke with was also very helpful in terms of advising us on subtle color differences. A third staff member was helping another couple and she seemed just as good. Hiva also helped us pick out an appropriate grout color and identified the appropriate threshold. She is very knowledgeable about all the products and really was a great resource. I placed the order for our floor tiles today (a Friday) and they will be available for pickup this coming Monday!

We plan to be back within the next month to purchase the backsplash tiles too. There are so many beautiful tiles here and the showroom has a lot of "mini" displays to give you ideas on how to use various styles/colors. I highly recommend Mosaic Tile. It's set back off Parklawn so even though I drove by there about once a month I never noticed it before.... but it was a great find!
Cristine K.
Bethesda, MD
December 2011
Majestic Tile of Virginia Beach has been working with Mosaic Tile since FEB 2007. Since then all of our customers that we send here are completely blown away with gratitude for the excellent costumer service and awesome design consultation as well as the great quality and prices of their high quality tile. If you are looking for an excellent all around experience for you home or commercial remodeling project....definitely stop by Mosaic Tile. Keep up the great work guys.
Justin P.
Virginia Beach, VA
November 2011
Liza has helped us on more than one occasion for tiles we needed to remodel our home. Not only is she patient and knowledgeable but her ideas for the rooms turned out beautifully.We did not realize the impact tiles have in a room especially a kitchen and bath.

Thank you.
Sandra B.
Lorton, VA
October 2011
I am a kitchen and bath designer for Stuart Kitchens in the Gunston showroom. I've been working with Janelle Parker at the Woodbridge design center for almost 4 years since our showroom opened. I wanted to write a quick note to give a thumbs up at the new layout that they have put together. When remodeling or building, there are so many selections to be made that consumers' get completely overwhelmed. It is our job as designers to make that process as pain free as possible. The best way to do this is to narrow down options prior to presentation vs. sending them diving into the millions of available choices and hoping for the best. When we get to the point of choosing tile, a color or feel is already established in our minds eye. Having the ability to now go into Mosaics' Design Center and go straight to the specific area representative of what we are looking for is not only more efficient, but is much less daunting for our clients. Kudos to the team at the design center that came up with that idea. It really works.
Lorrie A.
Lorton, VA
September 2011
Hey, Jennifer...

Thought you might be interested in seeing a few pictures of what your sketches turned into... it looks great, we appreciate all of your assistance....
Dave S.
Raleigh, NC
September 2011
Jennifer...

I am finally able to send you some pictures of my bathroom. The tile is STUNNING...and the main feature of the bathroom. Thank you so much for your help in making the selection and the decisions about it.

We are fine tuning some things, so I am not able to move in and clutter it up. The shower door has not been installed. I thought I better get my pictures now, so I could show you how pretty the tile was...and how beautifully that Chris installed it.

Thanks again for your help and patience.
Sally P.
Raleigh, NC
September 2011
I just wanted to take a few minutes to tell you what a superb individual and great manager you have in Wes Peters.

My wife and I have been retiling a kitchen and several bathrooms. As usual, nothing goes according to plan and we have had to re-order things (our fault) and make numerous trips to Trade Road from our home, 35 minutes away. I even went on the morning of August 27, 2011 which was the day Hurricane Irene blew through…and Wes was there early and giving cheerful, personal customer service.

I manage a large organization with over 1,000 employees and Wes is the type of leader/manager I look for. He clearly knows what he is doing and he has that magnetic personality to make each customer feel special.

Thanks for hiring and retaining such talented and skilled personnel.
Sincerely,
Nick & Carole
Richmond, VA
September 2011
Dear Mr. Schaefer,

I wanted to commend Mosaic Tile on their excellent customer service.

I run a private art gallery out of my home in Bethesda. In November 2009, I was working closely with one of your competitors to remodel my kitchen which is used extensively for home & work functions. After spending thousands of dollars, tons of emails and calls, and being assured my tiles were in stock, the last of the tile I needed was suddenly gone. After waiting several months, I finally received a refund as the vendor chose to discontinue the line.

Left without a back splash (which the whole kitchen design centered on), I went to every tile store in the area. I walked into Mosaic and although I did not have an appointment, Hiva was able to quickly put her hands on the perfect tile for me. I have very vibrant green quartzite counters in my kitchen and she was the only designer in the metropolitan area who understood my vision.

This spring when I had to remodel two bathrooms, I knew Hiva and I would find tiles I would love at Mosaic.

Unfortunately, one of the tiles we ordered from Crossville did not match the sample. This is where Andrew stepped in. Although he was going on vacation, he was on top of this mistake and has worked diligently to rectify this problem.

I will continue to recommend Mosaic Tile. I am deeply appreciative of the professionalism and dedication of your staff.
Sincerely yours,
Sharon R. Fine
Bethesda, MD
August 2011
If only we had more rooms to tile! Janelle Parker was amazing with her artistic, expertise and helpfulness in designing our Master Bath, Powder room and kitchen backsplash and floor. It is not often you invite just about everyone into your master bath, but how else could you share her design? Credit also to our tile installer, as he brought it to life. We could not be more pleased with our experience.
Ed & Elissa N.
Lorton, VA
August 2011
A note to say thank you so much for everyone at Mosaic Tile who helped with our multiple tile projects in finishing our basement bar, floor and fireplace mantel. But a special thank you to Denise Wencis who consistently displayed the epitome of professionalism throughout our entire project. She was extremely knowledgeable with the variety of products we needed and purchased, she had wonderful ideas and solutions to meet our needs, and her overall enthusiasm and enjoyment of her job was always obvious.
Barbara F.
Chantilly, VA
July 2011
You're the best! My recent experience with Denise Wencis is proof of it. It's as if she could read my mind. I work with a very large real estate company and will not hesitate to recommend your company to any of my clients. Thanks so much.
Debra R,
Chantilly, VA
July 2011
Thank you Mosaic Tile and specifically Denise Wencis for her help in picking out tiles for my powder room and master bath. When I came into the store, I had no idea what I wanted and Denise was professional and very helpful. She took her time and didn't make me feel rushed. In the end, she helped me pick some beautiful options that I then took home for my husband to see. Once the tile was chosen, she designed a beautiful bathroom for us. She was very timely with her estimate and once the tile was purchased it arrived very quickly. My powder room looks beautiful and my master bath is almost complete! Thank you Denise for all your help.
Maria R
July 2011
Hello Emily!

I wanted to write and thank you for your help in selecting the tile for my kitchen. I had it installed a couple of weeks ago. Along with my new granite counter tops, it looks fantastic! I appreciate the time and advice you offered to me at my visits. It was a pleasant experience and I will be sure to recommend you and your company to anyone!
Kind regards,
Alicia V.
Raleigh, NC
June 2011
Hi, Jennifer-

Valerie and I wanted to thank you for the great assistance you gave us in selecting flooring and shower surround materials for our master bathroom and laundry room remodeling project, which is about to conclude.

Please feel free to use us as a strong reference for you and your company.

Thanks again for your attention to detail, great customer service and professionalism, we greatly appreciate you and your fine work.
Warmest regards,
Jim and Valerie
Raleigh, NC
June 2011
I just wanted to thank everyone at Mosaic Tile for an incredible experience that I personally had from shopping at the store. I really appreciate the good customer service and helping me design a beautiful bathroom that I'm going to enjoy for a long time. Special thanks to Mike for helping me with a few questions I had, I would recommend business to others and I will definitely use again for my next project!
Mike T .
Lorton, VA
June 2011
I would like to send my compliments to Denise & Jason at your Chantilly Va. location. I visited your location around 6:30pm and even though they were close to closing and it was Denise's last day, she was willing to assist me with my selection. She made several suggestions, but once I showed her the foyer area and my wall color she suggested a tile from a manufacturer that was closing. The tile selection was a perfect match. I was able to get a better Porcelain tile opposed to a Ceramic one I had originally picked out for less money. Jason completed my order the next day, sent me my invoice via email and reviewed the sale with me over the phone and even made a last minute change per my request. I will be sure to use Mosaic Tile for all my future selections.

Thank you!
Tammy G.
Chantilly, VA
June 2011
I now realize that my husband and I were the original 'babes in the woods' when we went to Mosaic (recommended by our contractor) to see about a tile backsplash for our new kitchen. We were waited on by Janelle, and from there on in we had an adventure in tile picking! She showed us so many choices, tried to work with the look we wanted (traditional) and waited patiently through several visits while we made up (and changed) our minds. Plus that...she was fun to work with! We finally settled on some beautiful Italian mosaics, with travertine as a background. A truly unique look for our kitchen...thanks to Janelle! (And Mosaic Tile's ample stock, of course.)
R.J.
Woodbridge, VA
April 2011
I applaud Mosaic Tile and, in particular, Andrew, for the outstanding service I received this morning when I visited the Rockville, MD location. The company swiftly addressed an issue I had and seemingly overnight Andrew offered me a most acceptable solution. Bravo! Andrew, and a standing ovation for all who played a part in so satisfactorily resolving my concern. This was an example of exceptional customer service. I will return and also refer friends and family to Mosaic Tile.
Sharon D.
Rockville, MD
March 2011
I'd like to compliment you on the exceptional service Denise Wencis offered my wife & me when we dropped by your Chantilly Design Center. We did not have an appointment, but dropped in early on a Saturday morning shortly after you opened. We were working with a builder who recommended Mosaic Tile, but we didn't have a design concept yet & we had not sat down with anyone to consider options. Denise took time first to listen to our vision; she asked questions, then walked us through a step-by-step process to consider different materials, size options, design arrangements, & comfort/budget. We left the same morning with a firm plan & received an email from Denise the next day -- on a Sunday -- with a full design plan, including a drawing of how she'd suggest laying out the tile we'd selected in each portion of our bath. We have a large Master Bath & expected this to be a tedious & time-consuming decision process. Denise had the experience, professional demeanor, & patience to assist us & ensure we were pleased with our choices. Not only are we pleased, but delighted! Denise is exceptional She put up with me -- even though I questioned each choice & challenged her recommendations. Denise & Mosaic Tile came through for us. Thank you!
Jonathan D.
Chantilly, VA
February 2011
I just wanted to send you an email to let you know what a great job Denise did designing the tile for our master bathroom. I stopped by your Chantilly location and met with Denise and she quickly developed a beautiful tile design using mosaic tiles and marble that is simply gorgeous. She was so pleasant to work with and always upbeat! Today I sent Denise pictures of the bathroom outcome and to again thank her for her excellent professionalism and real talent. My husband and I are thrilled with our new bathroom and are very pleased that the floor is not slippery after a shower/bath as our prior tile had been. I explained this to Denise at the outset and she was sure to design a floor tile that would not be slippery. So now our bathroom is both beautiful and safe! It’s just great!

I will be sure to use Denise and Mosaic Tile for my future tile needs and am planning to get her ideas for my kitchen backsplash. I have already recommended Denise and Mosaic Tile to my friends and will continue to do so. Thanks very much!
Susan D.
Great Falls, VA
February 2011
On November 24th we had an appointment with Jenna at Mosaic Tile in Rockville. After six years of not being able to make a commitment to bathroom tile, we were impressed with Jenna's professionalism, sense of style, graphic artistry, and pleasant personality. She had many suggestions and spent a good deal of time assisting us. With her help and an explicit diagram of the tile placement, we felt secure in our selection.
Karen and Norman S.
Rockville, MD
November 2010
We want to commend Liza on her outstanding professionalism. Having shopped at several tile stores during the previous six months, we have encountered no one better than Liza.

Being very knowledgeable about the products sold at Mosaic Tile, she is always able to answer our questions and to provide us with excellent advice. Whenever we walk into the store, she greets us warmly and has worked hard to get to know our needs and tastes. Equally impressive is Liza’s very prompt and helpful email responses to our questions and requests.

Friends, who had purchased tile from her, referred us to Liza and she lived up to their many positive comments about her. Like our friends, we are now referring our neighbors and friends to Liza and Mosaic Tile.

In our opinion, Mosaic Tile is fortunate to have a conscientious, dedicated, hardworking, and exemplary employee such as Liza.
Sara and Bill C.
Springfield, Virginia
October 2010
I worked very closely with Jenna for over a year. I even changed my mind once on which tile to order after I had put in an order. Jenna was extremely professional, helpful and patient. She made excellent suggestions about which tiles would work. Once I had decided on the tile, Jenna did periodically follow up with me to see if I was going to purchase the tile and always did so courteously and without pressure.

It is important to me that she gets the credit for her work. Quite honestly, I refused to work with Best Tile because of its employees and many of my friends feel the same way. It is Jenna who convinced me that Mosaic Tile was the right company.
Sincerely,
Muriel J.
Rockville, MD
September 2010
You rock! Thanks so much for your help! Want you to know I was at 3 other tile stores and NO one was as easy to work with and as helpful as you were!

I'll be back for my Master Shower!
Mike B.
Raleigh, NC
September 2010
I was in the midst of a master bath remodel when I discovered 2 cartons of 18"x18" floor tile were wrong. Went back to the original store and of course they were completely sold out with no hope of getting more. Being discontinued I thought it would be a miracle to find the tile, but I did at Mosaic.

I worked with Erin and Heather and every time I emailed or called they were prompt, professional, courteous, and did what they said they were going to do.

I live in Texas so they shipped the tile to me, but the shipping was reasonable (we all know 18"x18" tile is crazy heavy!) and the shipment arrived when they said it would.

I wish there was a Mosaic store in Austin because they would be stop #1 for all my tile needs. Will not hesitate to recommend Mosaic to anyone.
Christine P.

August 2010
Our experience with your company was so pleasant we felt compelled to compliment the excellent knowledge and service provided by Laura P. and your entire staff. We had a horrible experience with another Baltimore tile company involving an unprofessional showroom, delays on our order, eventually being told they could not even get our glass tile and, to add insult to injury, our deposit was returned and the check bounced.

Laura was friendly, extremely educated on glass tile, and willing to spend time with us and share ideas. Our tile came to the store in two weeks (we had waited 3 months to be told the other store could not even get the tile) and your staff was extremely polite and helpful in loading the tile for us.

Please express our appreciation to Laura and the staff at Owings Mills for a job well done. It was truly a pleasure doing business there and we have already referred friends and family.
Laura and David B.
Baltimore, MD
May 2010
I visited one of your competitors in Springfield, VA prior to going to your Lorton location. After speaking with representatives at both companies, I chose to do business with Mosaic Tile. Based on my satisfaction with Mosaic Tile, I felt it was necessary to comment on my experience and specifically one of your designers, Lorraine G. Ms. Lorraine did something that I found to be quite extraordinary. She actually listened to my confusing description of what I wanted to do and she came up with a very creative design that is absolutely gorgeous. Lorraine is very attentive to details, very professional and actually takes time to communicate with the customer. When asked, she made sure I had a choice of preferred contractors to meet with. The installation company I selected, FTB, Inc. was also top notch. I did not find this level of professionalism with your competitors. Thank you for providing great products, great people and exemplary customer service.
John E.
Lorton, VA
March 2010
Holly is terrific! She has assisted us on all of our spec houses and is wonderful with the customers.
Charlotte V.
Richmond, VA
February 2010
I am an interior designer and renovation consultant in Washington, D.C. In my over 25 years of work, I have designed many bathrooms, kitchens, entries, basements, etc. selecting tile in the process. Recently, I was encouraged by my nephew to go to your showroom in Rockville. I will have to admit that I have never used your company until going there at his suggestion, no his insistence, when I was having a great deal of trouble finding tile for a personal project.

Your showroom was so impressive. The service that I received from Jenna and Josh was outstanding and your selection of stone and tile can rival any of the companies that I have previously used. I was able to select the perfect stone for my powder room and entry at great prices and "in stock!" You will be my go to company from now on. And, I am grateful for Tim's push to try you.
Best regards
Helen S.
February 2010
All this time off has allowed me to get the final touches on my bathroom plans ready to roll!! One of my most important parts is the tile - and I have chosen to go with the beloved Mosaic Tile (with Jenna who is AMAZING!!!!!) ... if you need to direct people to someone, Jenna is the way to go! She sat and designed and redesigned and worked on the designs over weekends - you know I'm a tough cookie so if she made me happy, she must be great :)

This brings me to my email to you - beyond telling you how wonderful Jenna is, Mosaic Tiles manager Andrew says that there is no record of Direct Buy Gaithersburg having an account with them - that their active account is with Lanham. Andrew has been wonderful and has said he will honor the prices from the Lanham contract, but that he is truly very interested in forming a lasting and standing contract with the Gaithersburg Center. Again, having shopped at the Tile Shop, I continually had to wait for sales people who were standing around chatting with each other and they were in NO way customer service oriented. With Mosaic Tile I would have between 2-5 people talk with me each time I was there - often just checking to make certain I was happy and being helped. They are TRULY wonderful and would be an asset to the Direct Buy Gaithersburg family of places we are sent to shop. So please let me know if there is someone other than you that I need to let know this so that the process can continue to be completed and have them added to our list!!
Courtney O.
Gaithersburg, MD
January 2010
I had my second experience with one of your stores recently. From my first experience this spring, Ms. Janelle’s design abilities and her immediate grasp of what I wanted - contemporary without being sterile - made Mosaic in Lorton the ‘go to’ place.

What I came to appreciate even more fully is the excellent customer service end-to-end: from Janelle to Jen, and Mike’s responsiveness to questions or when ordering, to the assistance of Bobby loading product and his guidance on carrying boxes filled with fragile tiles.

What’s most impressive is that the customer service has been consistently excellent over many interactions. As an executive coach, I work with leaders across the country on team performance and results, and I consult for a global agency on service delivery. There is much to be proud of at this store: a stand out group providing exceptional service and great product.
Sincerely,
Beth H.
January 2010
My wife and I were lucky enough to have Ms. Janelle help us pick out our tile for our new master bathroom renovation project. She was so personable and professional in all respects. We just really loved having her help us sort through all the design color options. She was the most helpful, I think, of anybody we have ever dealt with in the tile business. She was extremely helpful in all respects. She went through many different color combinations, before we were truly satisfied with the color selections. She was relentless in helping us make our choices. She wanted us to truly love our choices, not merely say they were just OK. Whatever you are paying her, it probably isn't enough. She deserves any kind of promotion or career opportunities your company may have available. She is so organized and good with people, she could probably even manage one of your stores. She is that good!

Please extend our thanks to her for a job well done!
Sincerely,
Bob and Susan M.
October 2009
To whom it may concern:

I wanted to thank you for caring enough about your customers to employ such an excellent staff. Ms. Brandi has really been extremely helpful in helping me choose the appropriate materials to finish an important project I've been working on for entirely too long.

She really has a way of making my needs seem important to her. She has gone far beyond what seems to be status qou in discussing the possibilities you can help me with and she has wonderful insights that she claims no responsibilities for. She has a partner, I think Jennifer, that she really claims to get most of her ideas from that really seems to be another gift from above. I know sometimes it's so easy to overlook an opportunity to thank someone for really making a difference, but you've impressed me so much that my busy schedule is no excuse to keep me from saying thank you.

I've really spent so much time trying to finish this project on my own that I almost could kick myself for not asking for help sooner!! I hope your outfit realizes how hard it is to find employees that go the extra mile when confronting such a hectic, busy schedule - so many people, so many needs.

To be honest I didn't even know that I like a tiled finish, but now in my mind I can picture it throughout my home. I look forward to many future opportunities to utilize your services and thank you for meeting my needs. Please tell Ms. Brandi thank you, she has really made a difference!! Have a wonderful day!! You guys are great!!
Sincerely,
Michael W
October 2009
Dear Mosaic Tile Company,

While cleaning up after the completion of our new bathroom, I found this sample among the trash/boxes. We are SO sorry to have it for so long. Everyone there, especially Lindsay, made this project actually fun. We loved coming into you store. Good luck and have a great fall season.
Sabrina W. and Bryant W.
August 2009
Dear Laura,

Just a quick note to thank you for your time when it came to selecting my tile for the kitchen backsplash. I decided on the travertine liner- gold coast. It looks great. I also wanted to let you know James Wood was wonderful. He knew what he was doing from the start- he was very professional, very accommodating to what I wanted and always on time and so neat. When it comes to any other tile work I need done I will ask for you.

Thank you!
Sincerely,
Betsy H
June 2009
Thanks for helping Amy through her tile search this past weekend - your customer service was above and beyond - not only this past weekend, but also in our previous visits. You've really made a difference in our making selections that we're happy with - both in terms of quality, color/texture/size and cost. Just wanted to pass along sincere thanks.
Mike E.
June 2009
Bryan -

Regarding the store in Raleigh.....a special thanks to Emily for her help and patience with me in picking out tiles and a style for my kitchen back splash. She was a great help!!

I will definitely recommend your store to my friends and family.

Thanks Emily!!
Regards,
Cindy S
June 2009
To Whom It May Concern;

My husband and I are building a home with Robin Ford Building & Remodeling here in Eldersburg, Maryland. We chose Mosaic Tile of Owings Mills, Maryland, as our supplier of tile because initially our tile guy, Dennis Trumpler, of Presidential Tile, recommended it and because we loved your showroom there! We had our design consultation with Kristen Cooke – who was just a wonderfully productive, creative and responsive consultant to us throughout our entire project! We have never built a home before and usually the choices of all our bathrooms (5) and our laundry room, recreation room and office could be daunting and intimidating….however Kristen was so helpful and resourceful that we felt we had the entire showroom to choose from – yet she guided us toward the correct and astute choices for our particular tastes and needs….Kristen’s outstanding professionalism and her care for her customers and clients are a real tribute to your company’s ability to hire excellent people and train and maintain expert employees who serve their clients well. Her creativity was amazing – and she helped us feel that although we were in control; she was there to gently guide us through the myriad of choices! It is obvious that she enjoys her work – and believe me – she’s good at it!!!

I cannot tell you the number of people who have visited our home during the building process and been “wowed” by the tile in our bathrooms or on our floors! Even the guy who installs glass shower doors dropped his jaw when he saw our bathrooms – and HE sees hundreds of tile jobs a week he said! The combination of your quality tile product with our quality tile guy just makes for a stellar display of unbelievable impact! Our builder usually goes with a different tile guy who recommends Chesapeake Tile, your competitor, but I am lobbying them to make the wise switch over to Mosaic because with Kristen’s design capabilities and a good tile installer – it is a winning combination!

In these tough economic times, it will often be the quality of a company’s personnel that will make the difference – and your company – at least in Owings Mills, Maryland – will be fine!

We had a unique challenge in our basement bar/recreation room in that it was 2200 sq ft in a long uninterrupted line– and we wanted to avoid a boring, repetitive pattern which would promote a “bowling alley” look – NO PROBLEM FOR KRISTEN!!! – she steered us over to Turkish Travertine Kale – with a random pattern and color variation – IT’S FANTASTIC! So many neighbors, friends and even subs have commented on that “great Tuscany look” in our basement!!! We always plug Mosaic Tile because Bryan, the manager, has been good to help us keep our costs in line as well. In fact, all of your employees – Bryan, Kristen, Laura, Craig and Allan have always been helpful to us throughout our entire selection, pricing and supplying processes. It is wonderful when a company has one stellar employee – it is RARE when a company has so many! No matter when I called – first thing in the morning – or just before closing – someone was always helpful to me – and would step up and help out if Kristen was with a customer or unavailable. You have a quality team – and you should be proud!

In fact, we began to believe so much in Kristen – we asked her to design our fireplace hearths & surrounds because we were tired of seeing the same old tired granite alternatives out there everywhere! She chose a lovely designer tile that I know will make our home unique and the talk of our dinner party crowd!! We just cannot sing Kristen’s praises enough! I have encouraged her to come out to our home on a field trip and add our entire home to her portfolio of pictures of design jobs SUPERBLY DONE!! This young lady has TASTE!

You have a TEAM of wonderful employees whose first inclination is to serve the customer! We couldn’t be happier with our tile – our treatment by your employees – and the help from all concerned. We know we weren’t your biggest job – but your employees made us feel like we were! Their attention to detail and professionalism could not have been better! Truly, I just had to take a moment out of my busy day to say THANK YOU! And to let you know that in your Owings Mills, Maryland location – you have a stellar team of people working for you and with you to ensure that customers and clients leave Mosaic Tile Company happy and satisfied with your product and your employees’ treatment. Many a time we could have chosen a cheaper alternative – but the quality and professionalism of your employees underscored our feeling that your tile product was probably also more than just a “cut above” the competition! We will be letting our many friends, neighbors, relatives and community acquaintances know that Mosaic Tile is the Best Tile Company in Maryland!

Thank you and Congratulations on a company which is well run – and a joy to work with!
Sincerely,
Colleen and John H
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